Welcome to Future Earth Direct

SHIPPING

Please be aware that shipping can take between 2-4 weeks and up to 6 weeks from mid-November till mid-January due to Christmas. Add up to 2-3 weeks more for rural areas.

All products come with FREE SHIPPING you will see the option of whether to add Registered Post for orders under $30. Registered Post comes with a tracking number. If you require expedited shipping then please contact us to quote you a price (DHL/UPS: 2-3 Business days. EMS: 3-6 Business days).

RETURNS

Please note we do not accept returns or make refunds for change of mind. Before returning goods, please contact us first to discuss the issues you are having. Most of the times we are able to sort out the problem by giving technical support, without you having to send anything back.

If there are irremediable defects with the devices, you can return them back to us for repair or replacement. Most of our products come with a twelve months warranty.

Please email our Customer Care Department at: [email protected], we will offer you a return code (e.g. RETURN12345) and our return address, along with additional important instructions. This address will be in either Hong Kong or China and you the buyer will have to cover the cost to send it. Sometimes you will have to pay for the return shipping, too if the item is found not to be faulty.

Generally we advise you to return faulty goods by sending them through the Post Office rather than using couriers like DHL, UPS, and TNT. Normally it will take 2-3 weeks to return goods to us by Post Office.